Terms & Conditions
Welcome to GentzPro.
This website, www.gentzpro.com, is operated by Health Essence Sdn Bhd under the brand name GentzPro. By accessing our website, browsing our products, placing an order, or using our services, you agree to be bound by the following Terms & Conditions.
Please read these Terms & Conditions carefully before making a purchase.
1. General
These Terms & Conditions apply to all visitors, customers, and users of our website.
By using this website, you confirm that you are at least 18 years old or are using this website under the supervision of a parent or legal guardian.
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. The latest version will be posted on this page.
2. Product Information
We try our best to ensure that all product information, descriptions, images, prices, and availability shown on our website are accurate and up to date.
However, slight differences may occur due to product packaging updates, screen display settings, photography lighting, or stock variations.
GentzPro reserves the right to correct any error, inaccuracy, or omission at any time without prior notice.
3. Health & Product Disclaimer
Our products are intended for general wellness, personal care, and lifestyle support purposes only.
The information provided on this website is for general information and marketing purposes. It is not intended to diagnose, treat, cure, or prevent any disease.
If you have any medical condition, are taking medication, are allergic to any ingredients, or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before use.
Individual results may vary from person to person.
4. Orders
By placing an order on our website, you agree to provide accurate, complete, and up-to-date information, including your name, contact number, email address, shipping address, and payment details.
We shall not be responsible for failed delivery, delayed delivery, or wrong delivery caused by incorrect or incomplete information provided by the customer.
After an order is placed, we reserve the right to accept, reject, cancel, or limit any order where necessary, including but not limited to suspected fraud, payment issues, stock unavailability, pricing errors, or system errors.
5. Pricing & Payment
All prices displayed on our website are in Malaysian Ringgit, unless stated otherwise.
We reserve the right to change product prices, promotions, discounts, shipping fees, or other charges at any time without prior notice.
Payment must be completed before an order is processed and shipped.
Payments may be processed by third-party payment gateways, banks, or payment service providers. We do not store your full credit card, debit card, or online banking details.
6. Shipping & Delivery
We will arrange shipment after your order and payment have been confirmed.
Delivery time may vary depending on courier service, delivery location, public holidays, peak season, weather conditions, or other circumstances beyond our control.
Once the parcel has been handed over to the courier, delivery timing and handling will be subject to the courier’s process.
Customers are responsible for ensuring that the shipping address and contact details provided are correct before placing an order.
7. Return, Refund & Replacement
Due to hygiene, safety, and product integrity reasons, products sold are generally not returnable, refundable, or exchangeable once delivered, except for eligible cases stated in our Refund, Return & Replacement Policy.
Customers may request for return, refund, or replacement within 7 days from the date of receiving the parcel only if:
- Wrong item received.
- Item damaged during delivery.
- Item is defective or materially different from what was ordered.
- Missing item in the parcel.
A complete and continuous unboxing video is required for verification. Claims without proper evidence may be rejected if we are unable to verify the issue.
Please refer to our Refund, Return & Replacement Policy for full details.
8. Promotions, Discounts & Vouchers
Promotions, discounts, vouchers, free gifts, or special offers may be subject to specific terms, validity periods, stock availability, and other conditions.
GentzPro reserves the right to amend, cancel, or withdraw any promotion at any time without prior notice.
Promotional items, clearance items, discounted items, or free gifts are generally not returnable, refundable, or exchangeable unless the issue is caused by our side and verified by our customer service team.
9. Customer Responsibility
Customers are responsible for:
- Reading the product information before placing an order.
- Ensuring that all order details are correct before payment.
- Checking the parcel upon receiving it.
- Recording a complete unboxing video if they wish to make a claim for wrong item, damaged item, missing item, or defective item.
- Contacting our customer service within the required time frame for any order issue.
10. Personal Data & Privacy
By using our website or placing an order, you agree that GentzPro may collect, use, store, and process your personal data for order processing, payment verification, delivery arrangement, customer service, marketing, and related business purposes.
Please refer to our Privacy Policy for more information on how we handle your personal data.
11. Intellectual Property
All content on this website, including brand name, logo, product images, text, graphics, design, layout, and other materials, belongs to GentzPro or its respective owners.
You may not copy, reproduce, modify, distribute, or use any content from this website without our written permission.
12. Third-Party Links
Our website may contain links to third-party websites, payment gateways, courier tracking pages, marketplaces, or social media platforms.
We are not responsible for the content, privacy practices, security, or services of any third-party website or platform.
13. Limitation of Liability
To the fullest extent permitted by law, GentzPro shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website, products, services, delivery delays, third-party services, or inability to use our website.
Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot be excluded under applicable law.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from the use of this website, purchase of products, or these Terms & Conditions shall be handled according to the applicable laws and procedures in Malaysia.
15. Contact Us
If you have any questions about these Terms & Conditions, your order, delivery, product information, return, refund, or replacement matter, please contact our customer service.
Website: www.gentzpro.com
Email: healthessence.msia@gmail.com
WhatsApp: +60 17-353 1731